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Lay-by FAQ


If your lay-by is for Christmas presents please finalise your lay-by

before 15th November due to it being a peak period for deliveries.

 

Checkout

Q. Is it safe and secure

A. All Lay-Buy payments are automatically setup in PayPal.

 

Q. Can customer select the down-payment % they want to pay

A. Customer is presented with a dropdown to select the down-payment they want to pay

 

Q. Can customer select how many months they need to pay-off the balance

A. Customer is presented with a dropdown to select how many monthly instalments

 

Costs

Q. Are there any ongoing costs

A. No ongoing costs - only a once-off admin fee. Admin fee amount depends on order value

 

Q. Are there any interest charges

A. No interest charges

 

Q. Are there any late fees

A. No late fees ever

 

Post Order

Q. When do I receive the goods

A. Customer receives their goods after their final payment 

 

Q. How are Lay-Buy instalment payments paid

A. Lay-buy instalment payments are auto-paid from your linked card in your PayPal setup

 

Q. How do I ensure all Lay-Buy instalment payments are paid

A. Customer to ensure there is always funds available

 

Q. Can a customer manually make payments towards their Lay-Buy order

A. No - all Lay-buy payments are automated via a recurring profile in your PayPal setup

 

Q. Can a customer settle a LAY-BUY earlier

A. Yes - please contact store to revise payment plan.

 

Q. What happens if a payment is missed

A. PayPal will then auto attempt again in 5 days, two more times

 

Q. Is the customer and merchant told about a missed Payment

A. Yes, PayPal send an email notification to both parties

 

Q. How does a customer catch up a missed payment

A. Seller will invoice customer for missed payment, and move status in SHOPIFY to paid

 

Q. Can a customer see their payment plan

A. Yes, you can login to your PayPal account – go to settings >> payments >> pre-approved payments